A8iQ Key capabilities-customer journey analytics
A8iQ is deployed in our cloud. It is also available as a standalone product for existing workflows
Journey events can be displayed in real-time on a rich collection of interactive visualization widgets (graphs, heatmaps, geomaps). This is your Observability Console for operational metrics, flow analytics, and user behavior. Slice, dice & drill-down into your business.
Journey Tracking is a collection of analytics tools and ML models to acquire insight into Customer Journeys. With workflow-oriented visualizations, A8iQ identifies inefficiencies (e.g. bottlenecks, anomalies, unused paths), uncovers latent patterns (e.g. fraud), and highlights your customers' moments of delight & despair!
All journey events are continuously streamed to A8iQ. Based on the journey, A8iQ automatically builds models to optimize business metrics. These models generate insights & recommendations to maximize business efficiency. Business owners can apply them, and changes can be instantly deployed.