Overview of key capabilities
A8Chat is delivered on a cloud infrastructure with provision to customize deployment models for enterprise specific needs.
Live Chat Integration
The engine is configured to transfer the call to a human expert who can respond to complex queries before handing control back to the bot. The live chat engine has the ability to ‘read’ user text for agents to prepare better and also allow bots to suggest answers that agent could modify
Deep integration with internal systems allow users to invoke services that enable logging of service tickets, complete simple transactions and also submit requests for documents.
The chat could be accessed via a variety of channels that users feel comfortable with- including the web, mobile applications, SMS and messenger applications.