Customer Background
Emerging fintech player was looking to fully outsource technology while focusing on sales & credit
Key priorities were rapid deployment of product variants and creating a market differentiator around rapid disbursal
Process Coverage
Ownership of multiple loan categories from customer documentation, quick underwriting, credit information, auto-debit and e-sign. Underwriting was owned and exposed as a service.
A8 Delivery
- Platform was customized to deliver multiple workflows customized for product needs. Completely digital with documents captured via images or document upload
- Implementation in 15 business days
- Agile to accommodate field and business level changes within 8-16 hours
- No involvement from client IT except for integration with their back-end systems
Benefits
- Typical completion time was 10 minutes (against market benchmark of 30 minutes)
- Sales efficiency higher by ~25%, with back-office productivity up by ~45% (compared with similar products from competition)
Benefits
4x
Reduction in cycle time.
50%
Lift in efficiency
