Customer Background
A leading tourist attraction in South California was looking to improve its customer engagement in a cost effective manner. The platform was to scale for 500,000 website visitors
A8 Solution
- We deployed a chatbot hosted on the customer website and on Facebook Messenger that would understand user intent and surface related questions
- 150 user needs (intents) were mapped across access, tickets, attractions, special needs & parking. Around 500 entities were handled including electric charging, discounted tickets & offers
- Quarterly tuning planned to recalibrate for user questions and expectations
Value Created
- Platform scales flexibly during volume spikes and are able to provide real time support to over 80% of user queries
- Improved user satisfaction with higher levels of engagement. Facility staff are able to focus on complex queries
- Self-learning has improved both accuracy of responses and improved performance with learning
Benefits
4x
Reduction in cycle time.
50%
Lift in efficiency
