HomeCase StudiesField Operations Automation for a Telecom enterprise

Field Operations Automation for a Telecom enterprise

Customer background

Wisdom Circle is Founded by people with an average experience of over 25 Years in the Telecom and IT Industry. It focuses on the usage of the techniques of Machine Learning and Artificial Intelligence in the areas of Process Automation and Customer Experience Enhancement. 

Wisdom Circle was looking to improve overall process efficiency to reduce repeated site visits, process gaps whilst giving the field team access to their performance database.

Problem areas

The client aimed to

  • Ensure reduction in repeated site visits due to process gaps
  • Empower the field team with reports and access thereby giving them ownership to their service quality.

The solution expected was to cover 

  1. field personnel induction
  2. training 
  3. support on field
  4. 360 performance statistics and feedback.

The users of the application were 

  • Field Operations teams
  • Planning & Optimization Teams
  • Central NOC Teams.

A8 approach

Autonom8 focused on enhancing Wisdom Circle’s automation capabilities by building an end-to-end integrated application that can be hosted on their private or public cloud HW infrastructure for field operations.

A8 Solution

  • A simple, interactive chatbot as the front-end interface for the field personnel
  •  A flexible process flow platform (run on AI and ML techniques) that supports field force automation 
  • A field support platform and accessible via web, Android and iOS
  • A customized UI to manage the entire lifecycle of field operations
  • Provide users the ability to log complaint tickets and send/receive documents

A8 provided an end-to-end AI-based Workflow Manager and Chatbot that can be customized and scaled to suit the Field Operations Processes @ Wisdom Circle.

Benefits

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20%

Opex savings in the field
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40%

savings in NOC OpEx
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25%

improvement in field efficiency
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50%

skill and headcount optimization

Value Delivered

  • Enhanced efficiency in the current field operations by providing data in real-time to the field engineers. 
  • Ability to grow into a multi-tenant, cloud-based architecture
  • The platform handles L1 troubleshooting without needing field engineers
  • Overall improvement in Field Operations resulting in transformed end-user Experience.