Hyperautomation in Banking Sector: Use Cases, Benefits, and Solutions
An Introduction to Hyperautomation’s Role in Banking
Hyperautomation, as you might recall from our Comprehensive Guide to Hyperautomation, is the integration of advanced technologies, including artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), and Low-code and no-code (LCNC), to automate complex and time-consuming tasks. This combination of multiple technologies is expected to see further advancements in 2023, leading to broader implementation and usage across industries, including hyperautomation in healthcare, insurance, retail, and education.
Forrester has emphasized the importance of hyperautomation, which combines multiple technologies, such as AI, RPA, and BPM, in optimizing business operations and reducing manual workloads. They have also discussed integrating advanced technologies like Natural Language Processing, Computer Vision, and low-code/no-code platforms to develop more intelligent and flexible automation solutions.
The high adoption of digitalization and digitization and the need for more efficient work processes are some of the key reasons why this industry is showing high demand, and the values of the global hyperautomation market reflect this, too; sources such as GlobeNewsWire put the current value of the global hyper-automation market is USD 549.3 million. By 2029, it is projected to rise at a strong CAGR of 22.79% to reach USD 2,133.9 million.
Related article: A Practical Guide to Implementing Hyperautomation Into Your Enterprise
How can Hyperautomation Technology Benefit the Banking Sector, Specifically?
Historically, as we know, the banking industry has traditionally been slow to adopt new technologies. Still, in recent years, the rapid pace of technological innovation has driven many banks to adopt hyperautomation. In the banking sector, hyperautomation has grown to become an essential tool for reducing operational costs, improving customer experiences, and enhancing overall efficiency.
Hyperautomation in banking can take many forms, from automating simple tasks like data entry and reconciliation to more complex processes such as risk management and compliance. In all cases, the goal is to reduce the time and resources required to complete tasks, freeing staff to focus on more strategic and value-adding activities.
Related article: Low-Code Automation | What it is & Why You Need it
Use Cases of Hyperautomation in Banking
One of the most significant benefits of hyperautomation in banking is cost reduction. By automating repetitive and time-consuming tasks, banks can reduce their reliance on manual labor and minimize the risk of human error. As mentioned in our “What is Hyperautomation?”, on average, retail banks have between 300 and 800 procedures, which can be simplified using business process management solutions that eliminate human error and inefficiencies that negatively affect the client experience.
Integrating hyperautomation technology in this scenario leads to lower operating costs and improved efficiency, which can result in significant savings for the organization. Some of the use cases of hyperautomation in banking are listed below –
Customer Service
Businesses have discovered that hyperautomation can be used to automate routine customer servicing tasks. This allows for staff to focus on the organization’s other priorities.
For example, tasks that could be automated simply include account opening, balance inquiries, and loan applications. This frees staff to focus on complex customer interactions and/or company priorities.
Fraud Detection
Hyperautomation is capable of identifying and preventing fraud. This technology can do so by analyzing large amounts of information and data to detect suspicious behavior patterns, potentially saving the company significant money from future lawsuits to fight fraudulent behavior. Automating this also allows human efforts to be redirected to tasks requiring more manual intervention. Coupled with empirical evidence that this technology can perform these analyses with higher accuracy, banking workflows only stand to benefit from this integration.
Loan Processing
For tasks from loan application to approval, reducing processing time, and improving the customer experience, hyperautomation can prepare a checklist based on the bank’s requirements to process and disburse loans without any undue and extended delays. This improves customer experience by leaps and bounds.
Compliance
By automating compliance checks and monitoring processes, hyperautomation can help banks ensure compliance with regulatory requirements more easily.
Risk Management
Risk management processes take a significant amount of time when carried out manually. In contrast, the process is significantly sped up when automated all stages of risk management. This includes credit risk analysis, portfolio risk analysis, and market risk management.
Related article: Advantages and Disadvantages of the Low-Code Platform
Benefits of Hyperautomation in the Banking Sector
Customer Experience Improvement
A large benefit of hyperautomation in banking is the improved customer experience. Automated systems can handle a high volume of customer inquiries and transactions quickly and efficiently, allowing banks to provide faster and more personalized service to their clients. This improved experience can lead to increased customer loyalty and higher levels of customer satisfaction. It prevents undue delays and offers customers swift solutions.
Accuracy
Hyperautomation has the immense potential to enhance the accuracy and reliability of banking processes. Automated systems can perform complex calculations and process large amounts of data quickly and accurately, reducing the risk of errors and improving the accuracy of financial reports. This increased accuracy is particularly important in the banking sector, where a small error can have significant consequences.
Regulatory Ease
Hyperautomation can also help banks to comply with complex regulations and standards, such as anti-money laundering and KYC regulations. Automated systems can process large amounts of data quickly and accurately, enabling banks to identify and report suspicious activity more efficiently. This can help banks to stay compliant with regulatory requirements and reduce the risk of financial penalties.
Related article: Top 10 Intelligent Automation Trends and Predictions in 2023
Hyperautomation, Banking and Autonom8
Autonom8’s hyperautomation platform can potentially benefit the banking sector, including cost reduction, improved customer experiences, enhanced accuracy, and compliance with regulatory requirements.
Autonom8’s platform, A8Flow, has been a huge success with its users and clients, who appreciate the company’s commitment to making automation solutions that are both powerful and user-friendly. The platform’s convenient user interface and seamless integration with existing processes have made it a popular choice for organizations looking to automate complex business processes and decision-making. Start your trial today and watch your workflows improve manifold!
Related article: The Role of Generative AI in Loan Origination System
Hyperautomation in Banking FAQs
What is Hyperautomation used for?
Hyperautomation is typically used to describe integrating advanced technologies, such as AI, ML, NLP, and others, to automate a wide range of business processes. These processes include those that humans traditionally perform.
How is Hyperautomation used in banking?
The goal of hyperautomation is to automate as much work as possible to improve efficiency, reduce costs, and eliminate manual errors. With this in mind, some everyday use cases for hyperautomation in the banking sector include automating customer service automating financial processes.
What is the difference between Hyperautomation and automation?
Hyperautomation is a disciplined, business-driven approach that organizations use to quickly identify, examine and automate as many business and IT processes as possible.
What are some potential risks or challenges associated with implementing hyperautomation in banking, and how can they be mitigated?
Resistance to change: Employees may hesitate to adopt new technologies, which can slow the adoption process.
Security concerns: Automating sensitive processes can increase the risk of cyber-attacks and data breaches.
Compliance issues: Banks must ensure that automated processes comply with regulatory requirements and standards.
Integration challenges: Integrating new technologies with existing systems can be complex and time-consuming.
Dependency on technology: Overreliance on automation can be problematic if systems fail or require maintenance.
What role do AI and machine learning play in hyperautomation for banking, and how do they impact the overall effectiveness of the technology?
AI and machine learning play a crucial role in hyperautomation for banking, enabling systems to learn and adapt based on data inputs. By using AI and ML algorithms, banks can identify patterns and trends in data that may not be immediately apparent, allowing for more accurate decision-making.
How does hyperautomation impact the customer experience in banking, and what steps can banks take to ensure they are meeting customer needs and expectations?
Hyperautomation can impact the customer experience in several ways. By automating onboarding and loan approvals, banks can reduce wait times and provide a more seamless experience. However, it's important to ensure that automation doesn't detract from the human touch that customers may value.
What are some best practices for successful hyperautomation adoption in banking, and what resources are available for banks looking to implement this technology?
Best practices for successful hyperautomation adoption in banking include:
1] Starting small and identifying high-priority processes to automate first
2] Building a cross-functional team to oversee implementation
3] Ensuring compliance with regulatory requirements and standards
4] Investing in employee training and education to facilitate the adoption
5] Continuously monitoring and refining automated processes to ensure they remain effective and efficient. Many resources are also available for banks looking to implement hyperautomation, including consulting firms, technology vendors, and industry associations.
