Jacob’s pains are relatable to anyone who handles the customer interactions for policy and claims processing at large insurers. Insurance companies and compelling customer experiences are not the terms you might find in the same statement. But in recent times, companies like Lemonade and Hippo have made it as easy to apply for an insurance policy as ordering coffee at Starbucks – immediate, personalized, and ready to go when you are.
How have these companies been able to turn the tables on the veterans of the insurance sector? By harnessing the power of data of the adjacent players in the property ecosystem. Property insurance for renters is complex to process since they rely on a lot of data points involved in computing liability – the location and condition of the property, and the insurance history of the customer. . These technology-first players have been able to cohesively utilize these myriad data sources to provide personalized options to their customers in almost-instant timelines. But what do you do when your aging infrastructure keeps your organization from reaching the agility of these newer rivals?
Autonom8 is here to help. We can set a strong foundation for your organization to reimagine your customer’s insurance journey.
I didn’t understand this.
This sentence talks about the ecosystem being fragmented with its key sources of intelligence lying in different silos. Rephrased it – let me know if it reads better now.